• Order Tracking

    You’ll receive a shipping confirmation email with a tracking number as soon as your order has been processed. Please allow up to 24 hours for the tracking number to become active/update. If you receive your confirmation email after 4 PM on a Friday, please allow until the following Monday for tracking to become available.

  • Order never arrived ?

    We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer at the time the order is placed.
    If a package is returned to KWKGloss due to an incorrect shipping address provided by you the customer, the customer will be responsible for the re-delivery cost.

  • Shipping and Delivery

    All orders are processed upon receipt. We try our best to get orders out immediately but please allow 3-5 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days. Shipping costs may increase depending on weight, volume, postal code, and shipping method. Shipping method may be selected at checkout. Packages will be shipped in the order they are received. Remote areas may require additional time for delivery.